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Israel Welcome VIP

Ben Gurion Airport

Express & VIP Service

Israel Airport Transfer

24 Hours Service


Call Israel : 

 972-52-917-1710

USA/CANADA 

1-888-500-4414

Make A Reservation

Ben Gurion Airport 

Lost And Found 

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Obtaining information about lost or forgotten items in the passenger halls before the flight.

The service is provided at the counter located in the western short-term parking lot, Kerem Parking Lot, ground floor.

Opening hours:

Sunday - Thursday: 08:00 - 17:00

Telephone: 03-9754436

Attention:

Due to possible changes to opening hours, please confirm the counter is open before arriving to the airport.

Call 03-97555555.

Online Lost item form


For information regarding luggage that did not arrive on board the flight, or lost and found objects on the aircraft, or lost or forgotten luggage on the conveyor, please contact the relevant ground handling company:

QAS Lost and Found 03-03-9754280/1

Laufer Aviation – GHI Lost and Found

03-9754072

Aero Handling Lost and Found 03-9754008

ELAL Lost and Found 03-9771111

VIP Meet & Greet Service

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Express Club

  • Meet and Greet service through the passport control area
  • Fast passport / security / check in service
  • Assistance and collecting the luggage
  • Assistance through the PCR/Serologic Test
  • Escort to the driver
  • Valid for departure passengers

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VIP Club

  • VIP Meet and Greet service at the aircraft with a sign / escort to the aircraft on departure
  • Fast passport / security / check in service
  • Assistance and collecting the luggage
  • Assistance through the PCR/Serologic Test
  • Escort to the driver

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Gold Club

  • Gold Meet and Greet service at the aircraft with a sign / escort to the aircraft on departure
  • Private service inside the lounge : including : check in , security , passport , luggage
  • Enjoy light refreshments , beverages and the use of office services , private room & shower
  • Escort to the driver

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VIP Meet & Greet Service

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In today’s Ben Gurion Airport, and it’s “COVID-19 free” policy, Health also takes on a wider meaning. It’s now all about hygiene, disinfection, information, flexibility and technology.

It is important for us to share with you that our VIP staff will assist you with all the changes that are happening at the airport and how we have adapted our service to safety and our importance in helping you reduce contact between people.

All airport employees including our own, both those who interact with our passengers and those who do not, are trained to avoid risks and wear protective masks for their work. We are aware that by protecting our employees we are also protecting our passengers.

So how can we help?

A professional and skilled VIP agent will personally assist and escort you from the aircraft door throughout the airport processes until you meet your transportation driver and vice versa

· An expedited and separate VIP process to avoid crowds

· Assistance with the PCR and Serologic test process at the airport

· Assistance with all new airport regulations and reduction of airport stays

· Assistance with the luggage

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