Ben Gurion Airport
Lost And Found
Obtaining information about lost or forgotten items in the passenger halls before the flight.
The service is provided at the counter located in the western short-term parking lot, Kerem Parking Lot, ground floor.
Sunday - Thursday: 08:00 - 17:00
Due to possible changes to opening hours, please confirm the counter is open before arriving to the airport.
For information regarding luggage that did not arrive on board the flight, or lost and found objects on the aircraft, or lost or forgotten luggage on the conveyor, please contact the relevant ground handling company:
QAS Lost and Found 03-03-9754280/1
Laufer Aviation – GHI Lost and Found
Aero Handling Lost and Found 03-9754008
ELAL Lost and Found 03-9771111
In today’s Ben Gurion Airport, and it’s “COVID-19 free” policy, Health also takes on a wider meaning. It’s now all about hygiene, disinfection, information, flexibility and technology.
It is important for us to share with you that our VIP staff will assist you with all the changes that are happening at the airport and how we have adapted our service to safety and our importance in helping you reduce contact between people.
All airport employees including our own, both those who interact with our passengers and those who do not, are trained to avoid risks and wear protective masks for their work. We are aware that by protecting our employees we are also protecting our passengers.
So how can we help?
A professional and skilled VIP agent will personally assist and escort you from the aircraft door throughout the airport processes until you meet your transportation driver and vice versa
· An expedited and separate VIP process to avoid crowds
· Assistance with the PCR and Serologic test process at the airport
· Assistance with all new airport regulations and reduction of airport stays
· Assistance with the luggage