Cancellation & Refund Policy

We know plans can change, so we’ve designed a cancellation policy that’s flexible for our customers and supports our VIP staff and drivers.
Making changes to the purchase made on the site can be done only through a telephone representative, at the company’s call center : 054-6464256 / 054-545437135 , USA/Canada 1-800-454-4590 or by email at info@israelwelcome.com / israelwelcome@gmail.com or by web form at israelwelcome.com.

The user is responsible for ensuring that his notice has been received by the Company. It is hereby clarified that confirmation of cancellation of the purchase / change will be received back from the Company by telephone / email / form according to the manner of communication in which the notice was received originally from the user.

Order can be changed or canceled without cancellation fees up to 48 hours prior to the date of receiving the service.
* Cancellation or change within a period of 48 hours prior to the date of receipt of the service shall be subject to a cancellation fee of 50% of the order value.
* Cancellation or change within 24 hours prior to the date of receipt of the service will be charged a full cancellation fee (total order value) .
The determinant date of the change / cancellation shall be the date the notice was received, subject to the Company’s approval and confirmation for receiving.
The Company reserves the right to terminate at any time, at its sole discretion, the sale / purchase on the Site, in whole or in part, including but not limited to, any of the following cases: 
If it turns out that illegal activity has taken place or is being carried out on the site.
If there was a communication failure and / or a technical malfunction that prevented or could have prevented a particular purchase.
In the case of force majeure acts of war, hostility or terror that prevent the Company from knowing the continuation of the sale, its execution or the realization of the order.
If there is a mistake in the description of the services, the terms of the services, the terms of the order, and / or in the event of an error in entering the sales data and / or entering the user’s data.
In any case where an act has been taken contrary to these regulations.
Notification of such cancellation or suspension shall be given to the User and / or the Purchaser, and the Company shall refrain from charging the User’s credit card and refunding any amount paid for the Service he purchased, insofar as it was paid.

According to our cancellation policy above , If your credit card has been charged, your credit card account will automatically be refunded. This will take a few business days. Refundable cancellations must be made 48 hours before the arrival/departure from Israel .
If you have questions for our accounting department, you can reach us at Israel +972-(0)54-543-7135 / +972-(0)54-646-4256
USA/Canada 1-800-454-4590 .